REGULAR PRICED ITEMS

 

Clothing – Less than 60 days

We are aware that buying clothes online involves a certain amount of risk. This is why we have implemented a policy of guaranteed satisfaction. If you are not completely satisfied with a garment's size, appearance or comfort, you may return it for a refund (exceptions apply, see *NON-REFUNDABLE ITEMS*)

• In store with your proof of purchase.
• By mail, at your expense ($10 + taxes will be deducted from your refund). 

Other items – Less than 60 days

• If you are not satisfied with an item purchased online at regular price, you can exchange it or get a refund in store with proof of purchase, or by mail, by returning it intact, in its original packaging.

Any item – More than 60 days

• Beyond the 60-day period, only the manufacturer's warranty applies. This warranty does not cover excessive use, breakage or normal wear and tear.

DISCOUNTED ITEM

 

Within 10 days of purchase

• In the case of discounted items, you have 10 days following the purchase to return it to the store or by mail. The items must be intact, in its original packaging, with proof of purchase.
• All returned items must be in their original condition (i.e. without stain, tear or visible sign that it was worn) and with its original label.

 

EXCEPTIONS – *NON-REFUNDABLE ITEMS*

 

• We do not issue refunds on bikes, tires, tubes, glasses, shorts, bibs, underwear and special orders. 

 

HOW TO RETURN AN ITEM

In store

• You can exchange an item or get a refund in our store.

By mail

• Either contact us by email or phone and our team will provide you with a return label to be stamped on your package. A fee of $10 + taxes will be deducted from your refund. No exchange is possible by mail. Items must be returned in their original packaging, intact and accompanied by their return label. Please note that refunds will only be issued after receipt and inspection of the items.

 

ORDER ERROR

 

• In the event of an error from our part, a postage-paid label will be sent to you by e-mail in order to proceed with the return.

 

 

If there are any problems with product purchased from BSC, please contact us at [email protected] or 250-385-1739.

Broad Street Cycles